Can't get internet access, can anyone help?

[Anonymous]

Can't get internet access, can anyone help?

[Cleoriff]

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@Anonymous wrote:

Can't get internet access, can anyone help?

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What phone are you using?

[MI5]

Try sending a text to 2020 saying "active" or check your apn manually against those listed here http://www.geeksquad.co.uk/articles/o2-apn-settings
Also make sure you have mobile data enabled.

[Anonymous]

Thanks for the quick responses, I wasn't expecting that!

I have a Nokia Lumia 530. I have access from a Wifi connection at home but when I turn my router off I lose access. I do not have Wifi Sense On. My mobile + SIM settings say that my Data Connection is on. My roaming options are set at 'don't roam' and it is set to use mobile data when limited wifi connectivity.

I am new to smartphones and can't figure it out!

[Anonymous]

P.s I am pay as go and have credit. I cannot get internet access when not at home either.

[jonsie · Accepted solution]

Some help here :

https://apn-uk.gishan.net/settings/815_2_o2_apn_settings_for_nokia_lumia_530.php

[Anonymous]

I have tried texting 2020 but reply says O2 had problems dealing with request for settings and call a number which I have called but is no longer in use. Customer services is shut. I can try tomorrow but thought I would give you guys a try.

[Cleoriff]

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@jonsie wrote:

Some help here :

https://apn-uk.gishan.net/settings/815_2_o2_apn_settings_for_nokia_lumia_530.php

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Just about to post the same @jonsie .... (Google was my friend)

[Anonymous]

I am sorry MI5 but I have tried your link and the first thing it tells me to do is to go to the Menu and then to Configurations and I can't work out how to do this!!!

[Anonymous]

Jonsie and Klioriff - I have tried your recommended site. I literally put the 'password' in for the password, I hope that's correct?!!! I am going to turn my router off now and see if it works. I will let you know.......