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Level 2: Apprentice
NoelC
Posts: 10
Registered: ‎03-02-2013
Accepted Solution

Blackberry Z10 - "Error - The media library can't be accessed" error with camera

I got my Z10 yesterday and it seems to be pretty good other than a really annoying problem with the camera. Whenever I try and go into it I get "Error - The media library can't be accessed. Please try again later or restart your device if the problem persists."

 

It's been restarted numerous times as it took a while for all of the services such as BBM to work after the SIM was provisioned however this fault remains. I didn't believe it was related to the network however I gave the guru the benefit of the doubt. I get the same thing regardless if a SDHC card is inserted or not.

 

Does anyone have any ideas? I presume this is a software fault, my wife upgraded to the same phone, has dones the same things as me and hers works fine.

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MI5
Posts: 29,421
Topics: 265
Solutions: 3,102
Registered: ‎04-04-2012

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

I suggest you try somewhere like "crackberry" and search their forums. Phone is too new for us to have any experience of them. Only one regular has one on here and he may be on later to offer advice but it does sound like it's something specific to your handset.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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anticpated
Posts: 1,836
Topics: 70
Solutions: 38
Registered: ‎06-04-2012

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

BB10 is a fairly new OS, so reporting all the bugs right now will get the things working or fixed as soon as. Don't people actually beta test these things?

 

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Level 1: Joiner
JMacleod
Posts: 2
Registered: ‎03-02-2013

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

Same issue. Brand new z10. Can't find anything on net.
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Level 2: Apprentice
NoelC
Posts: 10
Registered: ‎03-02-2013

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

I got through to o2 a couple of hours ago and they don't seem to have any idea what is up with it, as I'm in the 7 day cooling off period they are simply going to replace the phone. A bit annoying really.

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Level 1: Joiner
JMacleod
Posts: 2
Registered: ‎03-02-2013

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

Fair enough will pop back in to shop tomorrow then. Cheers
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sheepdog
Posts: 1,781
Topics: 14
Kudos: 153
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Registered: ‎25-10-2010

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

As a matter of interest, has the path to save a photo been set to the right location? As in is it set to save to the phone or to the sd card?

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Level 2: Apprentice
NoelC
Posts: 10
Registered: ‎03-02-2013

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

I've tried a couple of sd cards. One was a formatted 4Gb so clean. When I opened the camera it said do you wish to save to the sd card. I said yes, then the same error appeared shortly after. Checking the sd card after removing it shows the phone did actually created the usual set of folders so that side of things is ok.

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Level 2: Apprentice
NoelC
Posts: 10
Registered: ‎03-02-2013

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

Well I have made some progress solving the problem as O2 haven't got the replacement handset to me. When I first got the phone I used Blackberry Link to copy my data across from the old Bold 9780, one of the first things I did. I never tried the camera before doing this.

 

Just for the hell of it I backed up the phone with Blackberry Link this evening and then performed a Security Wipe (Settings > Security and Privacy > Security Wipe). This takes about 15 minutes to run. The phone restarted like it was brand new and once I'd set the wireless password and a few other options I went into the camera. It worked!

 

I restored the backup, tried the camera and the error came back again. Whatever the problem it is linked to the data transferred from my 9780. The bad news in all of this is I doubt a replacement handset will help, this must be a software fault.  

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MI5
Posts: 29,421
Topics: 265
Solutions: 3,102
Registered: ‎04-04-2012

Re: Blackberry Z10 - "Error - The media library can't be accessed" error with camera

What data are you restoring? Maybe one of the files is corrupt and causing the error. Try not restoring any photos/videos etc to check....?
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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