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Blackberry 9300 won't connect to server

Anonymous
Not applicable

My BB 9300 (software 6.0) worked fine until yesterday when it suddenly stopped receiving emails. I am still getting them on my PC. When attempting to check email settings in Set-up - Email Accounts I get the message 'Your device had a problem connecting to the server'. As far as I know I have changed nothing in the settings recently and have made no changes to my regular payment plan.

 

Following advice for similar problems on troubleshooting forums I have unsuccessfully tried a warm boot (twice) and have deleted the service books for the two email accounts that were on the device. Unfortunately I cannot resend the service books without the server connection.

 

Any help would be very gratefully received! Thanks.

Message 1 of 21
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Anonymous
Not applicable

@Anonymous & @Anonymous 

 

How are you guys getting on? Has your email started working yet?

 

We haven't heard anything back from @Anonymous yet, so I don't know if the problem was ever resolved by O2 or Blackberry.

Message 21 of 21
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