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BlackBerry Q10

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Anonymous
Not applicable

on ‎14-04-2015 15:12

on ‎14-04-2015 15:12

Hi,

 

I received 3 BlackBerry Q10 devices from repair, they are network locked. I requested a unlock code via the unlock form and via your hotline. The codes I was send are not working. Also our business account manager is not able to help. Can anyone help me to unlock these phones? I guess it is a general problem as it only affected phones which came back from repair.

I would like to send you the IMEI numers.

 

Kind regards,

Thomas

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MI5
Level 94: Supreme
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on ‎14-04-2015 15:16

on ‎14-04-2015 15:16

Sorry mate, but we are just customers here like yourself so we cannot unlock them for you.
Official process is described here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca... but as they are business accounts you should be pushing your account manager to help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144168 Posts
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Registered:

on ‎14-04-2015 15:16

on ‎14-04-2015 15:16

Sorry mate, but we are just customers here like yourself so we cannot unlock them for you.
Official process is described here http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca... but as they are business accounts you should be pushing your account manager to help you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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perksie
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on ‎14-04-2015 15:17

on ‎14-04-2015 15:17

Unlock may not work unless they have been used for calls on the network.

 

Don't publish the IMEIs here as this is an open forum.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Not applicable
In response to perksie

on ‎14-04-2015 15:29

on ‎14-04-2015 15:29

Thank you.

I will try to make some phone calls before I try it again.

 

Kind regards,

Thomas

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