Adapter broke my kids sim tray that pops her iPhone 3GS up

[Anonymous]

what can be done as adapter sent from O2 😞

[Anonymous · Accepted solution]

Hi

You could pop into an Apple Store to see if they can help if one is local via an appointment http://www.apple.com/uk/retail/geniusbar/

If it's a black plastic adapter to make your SIM card into another size then O2 keep them in their stores and give them out free.

If it's the metal sim tray then look on auction sites or buy a non working model for that sim tray.

Maybe even Apple have one knocking about in their stores they could help you with.

[Anonymous]

Help please got it out but pin broken that pops it out now 😞

[Anonymous]

The tray is fine but on taking it out the bit that makes it pop out snapped off 😞 so now is really hard to use 😞 not happy that the adapter broke my kids phone !

[Anonymous]

Hi

I've used the adapters for a while without issue.

I'm wondering if it wasn't seated correctly in the tray. This can happen.

You would need to speak to O2 or perhaps follow what I said in my previous reply.

[MI5]

Look for a local repair shop or try Apple store as previously advised.

[Anonymous]

Will contact O2 as it would not sit properly in tray even though I tried it a few times and then when I tried to get it out as stuck the bit that pops it out snapped off 😞 Thanks

[Anonymous]

What size SIM card are you using ? I assume a nano sim.

Any O2 store can transfer your number and tariff to the correct sized SIM card the phone accepts so theirs then no need for an adapter for future usage.

Just a thought.

[Anonymous]

The process is ->

SwapMySim Procedure.

If a person upgrades to another phone and the new phone takes another sized Sim Card then this procedure moves the Tariff and Mobile number from the original SIM card to the new one. If on PayAsYouGo any credit will move across too.

This is the same if a new SIM card is required if a person feels their original one may be at fault.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk Or text SWAP to 20220

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information. And please take some Photo ID for Contract Sim Cards just incase your asked.

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.

[MI5]

I though someone said O2 only provide Nano sim cards now with adapters?