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old contract wasnt cancelled

Anonymous
Not applicable

on ‎23-07-2014 20:38

on ‎23-07-2014 20:38

My contract came to an end and i opened a new one with a new phone. As i wanted to keep my old number (ive had it about 7+ years) i used it in the new phone. I realised after a few months that O2 were charging me for using this number on the old contract, and also charging me for the new contract. Has this happened to anyone else, and what can I do about it, eg can i get a refund?

Message 1 of 34
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Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:08

on ‎23-07-2014 21:08

We're all happy to help.

Looking forward to your update tomorrow.
Message 31 of 34
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Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:08

on ‎23-07-2014 21:08

good luck babe x

Message 32 of 34
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Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:09

on ‎23-07-2014 21:09

Do let us know how you get on good luck slight_smile
Message 33 of 34
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MI5
Level 94: Supreme
In response to Anonymous
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Registered:

on ‎23-07-2014 21:13

on ‎23-07-2014 21:13

Best of luck slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 34 of 34
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