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old contract wasnt cancelled

Anonymous
Not applicable

on ‎23-07-2014 20:38

on ‎23-07-2014 20:38

My contract came to an end and i opened a new one with a new phone. As i wanted to keep my old number (ive had it about 7+ years) i used it in the new phone. I realised after a few months that O2 were charging me for using this number on the old contract, and also charging me for the new contract. Has this happened to anyone else, and what can I do about it, eg can i get a refund?

Message 1 of 34
1,964 Views
33 REPLIES 33

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 20:59

on ‎23-07-2014 20:59

It sounds to me as if you may not have given the 30 days notice and are still paying for a rolling contract
Message 21 of 34
1,449 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 20:59

on ‎23-07-2014 20:59

i will send you a private message hun, im an ex store manager 

Message 22 of 34
1,449 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:00

on ‎23-07-2014 21:00

yes Damien, well they were still charging me, i got it sorted online chat with them, though i am still out of pocket around £100 or so
Message 23 of 34
1,449 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:01

on ‎23-07-2014 21:01

Unfortunately unless you gave them the 30 day notice that you wanted to end the contract the charges are correct you may get something out of customer services you never know you can only try slight_smile
Message 24 of 34
1,444 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:02

on ‎23-07-2014 21:02

unbelievable, looks like i may be leaving o2 network after this jayjay lol x
Message 25 of 34
1,441 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:02

on ‎23-07-2014 21:02

So.... Live chat have said they've sorted it ?

I really would still contact uk Cs on 202 to confirm.
Message 26 of 34
1,441 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:03

on ‎23-07-2014 21:03

Yes I would too I wouldn't trust live chat
Message 27 of 34
1,439 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:04

on ‎23-07-2014 21:04

sent you a private message check your envolope at top of screen slight_smile 

Message 28 of 34
1,435 Views

Anonymous
Not applicable
In response to MI5

on ‎23-07-2014 21:06

on ‎23-07-2014 21:06

Thanks MI5 i will x

Message 29 of 34
1,431 Views

Anonymous
Not applicable
In response to Anonymous

on ‎23-07-2014 21:07

on ‎23-07-2014 21:07

Thanks jayjay and everyone for all your replies and help, heres hoping i get someone in CS as nice as you lot lol x
Message 30 of 34
1,429 Views
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