old contract wasnt cancelled - Page 2

Anonymous · ‎23-07-2014

My contract came to an end and i opened a new one with a new phone. As i wanted to keep my old number (ive had it about 7+ years) i used it in the new phone. I realised after a few months that O2 were charging me for using this number on the old contract, and also charging me for the new contract. Has this happened to anyone else, and what can I do about it, eg can i get a refund?

MI5 · ‎23-07-2014

Well if you asked to close old account and O2 failed you should contact CS and explain then if no success go to complaints review.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-07-2014

then just call customer services and explain to them

Anonymous · ‎23-07-2014

Thank you bandofbrothers i will x

Anonymous · ‎23-07-2014

So are you saying they contacted you six weeks before it was due to end you ended it and they are still charging you??

Anonymous · ‎23-07-2014

Awesome.

Let us know how you get on please.

Anonymous · ‎23-07-2014

Yes damien i am now, though i dont understand if a contract is for a period of 24/36 months then it ends after that time.

Anonymous · ‎23-07-2014

No it doesn't end it turns into a monthly rolling contract and you have to give them 30 days notice to cancel it

Anonymous · ‎23-07-2014

hey ya, you would still have to give them 30 days notice other wise it just rolls over each month i made that mistake many moons ago with t-mobile took me a year after to realise i was still paying them and no longer with their network lol.

Anonymous · ‎23-07-2014

yes jayjay its a new o2 contract. My first contract ended. I purchased a new handset with everything unlimited. My old contract had set usage x

Anonymous · ‎23-07-2014

This is a self help link we provide to explain http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...