on 22-07-2015 12:35
on 22-07-2015 12:35
on 22-07-2015 13:06
So you cancelled the contract by giving 30 days notice but it wasn't done. Presumably this was a rolling 30 day contract and the debt was for either one month or two of missed payments.
18 months is an awful long time to not notice payments going out but when you did notice you should have contacted O2 rather than just cancelling the direct debit. Natural reaction but it's apparent they tried to take further payment as the account hadn't been closed.
Only O2 can sort the mess out for you now. If they have agreed they were in error and cancelled the debt then they should by rights have rectified the credit file.
Complaint link here : How to complain
Email the referral team here : CreditFileReferrals@o2.com
Finally, personally I would do this first, Google 'CEO O2' and email his office with the problem and a contact number. They will certainly get back to you.
on 22-07-2015 13:45
on 22-07-2015 13:45