UNABLE TO VIEW MY BILL

[Anonymous]

For weeks we have been trying to view our bill online through MY02, first they blamed Microsoft then it's supposed to have been looked at, still nothing.

Today went into our local shop and used their computer to log on, browser same version of mine which I keep up to date, I have also tried friends who use a different browser and got the same error message, and again their version is like mine up to date.

Whatever is going on, and I would be interested to see if others are having same problem, I am ready to walk.

[MI5]

It is known that Ghostery causes issues with viewing the bill page, so if that is running, turn it off.

Other known issues are with Edge browser. Firefox and Chrome work fine.
Otherwise, you would need to call CS to get them to look at your account to see why http://www.o2.co.uk/contactus

[Anonymous]

I don't have Ghostery, I was even asked to disable extensions and that didn't work either.

As for contacting CS which I have done they were not helpful.

I use Google Chrome which I keep updated at all times.  Thanks for reply.

[Beenherebefore]

What error message if any are you seeing ?

[Cleoriff]

I have tried all routes this morning again. Laptop with FF and Chrome...Mobile with Chrome. All working well for me. I suspect this has sometthing to do with the reconfiguring of My O2 as discussed here?

http://community.o2.co.uk/t5/Welcome-News/MyO2-Now-with-fingerprint-login/td-p/973799

We have had a couple of people over the last few days complaining of the same thing

[PhoneDoc]

I use Chrome and it works grand. I opened up Edge there though and I can see what you mean, the latest charges weren't being displayed. 

There's a blue hyperlink towards the bottom of that page @Anonymous that says "View and print older bills". This will bring you to the old MyO2 website and provides access to everything you're looking for. You can view summary charges and can download full itemised bills for the last year or two. There's further options in the navigation menu on the left to view the current bill and recent charges. This should give you all the information you need on any browser, until the issue with the new site is resolved.

Hope this helps

[MI5]

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@Anonymous wrote:

As for contacting CS which I have done they were not helpful.

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Try again - They are paid to be helpful !

[Anonymous]

Unfortunately your browser doesn't support MY02 upgrade to latest browser version.

[MI5]

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@Anonymous wrote:

Unfortunately your browser doesn't support MY02 upgrade to latest browser version.

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That's the usual message for when an adblock or something is interfering with it.

[Beenherebefore]

Well I'm running every adblock app known to man and it's just Ghostery blocking Adobe TagManager that returns that error message for me @Anonymous