This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Pay and go to pay monthly and keep your number all on o2, easy,

Anonymous
Not applicable

on ‎29-07-2015 23:30 - last edited on ‎30-07-2015 08:01 by

on ‎29-07-2015 23:30 - last edited on ‎30-07-2015 08:01 by

Had my NEW pay monthly sim, done a number swap on the web, then hung on 24 hours, nothing, web chat to O2, and there answer was, I was swaping my number from pay as you to pay as you go???, done this all again through o2chat, now 25 hours and still nothing, I think the next line will be cancel and stay on pay as you go

Message 1 of 3
2,123 Views
2 REPLIES 2

jonsie
Level 94: Supreme
  • 93234 Posts
  • 609 Topics
  • 6978 Solutions
Registered:

on ‎29-07-2015 23:34 - last edited on ‎30-07-2015 08:01 by

on ‎29-07-2015 23:34 - last edited on ‎30-07-2015 08:01 by

Your best option by far is to call customer service, forget live chat.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 2 of 3
2,118 Views

MI5
Level 94: Supreme
  • 144341 Posts
  • 634 Topics
  • 27671 Solutions
Registered:

on ‎29-07-2015 23:34 - last edited on ‎30-07-2015 08:02 by

on ‎29-07-2015 23:34 - last edited on ‎30-07-2015 08:02 by

You need to use "keep my number" not a sim swap
http://www.o2.co.uk/help/phones-and-devices/how-to-keep-your-mobile-number

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
2,118 Views
Top