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Anonymax
Posts: 161
Kudos: 29
Solutions: 39
Registered: ‎06-05-2012

Re: Money IN / OUT messages Not Working (Still) Any Help please

They are busy - I know for sure the technical team work to a schedule of 10 working days for updates - so it may take some time for them fix your issue. I think the long time scales given are avoid disappointment with being called up every few days to say there's no resolution yet. Sounds like your issue will take some investigating anyway.
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Level 2: Apprentice
Mikeypr
Posts: 45
Registered: ‎10-05-2012

Re: Money IN / OUT messages Not Working (Still) Any Help please

Still no solution.

 

Keep getting calls every ten days but no help at all.

 

It really seems to me the Tech. team have not got a clue.

 

I have been told to toggle settings, reinstall the apps, wait for an App. update. So far my nothing has helped.

 

They say dont close the account, but I can see no other way. Going to give is another ten days, and wait for the next call, then I may just as well cancel.

 

I only swapped from the Orange card I had as O2 offer the alerts, without them I may as well ditch the card as the full service is broken.

 

Come on O2, you have been great at everything else.

 

Mike

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Level 2: Apprentice
Mikeypr
Posts: 45
Registered: ‎10-05-2012

Re: Money IN / OUT messages Not Working (Still) Any Help please

Still NO text messages. Is there any way I can escalate this above the standard Tec support?

 

Up until recently I was getting a call every 10 days, now nothing.

 

Surly it cant me that hard to solve.

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perksie
Posts: 18,388
Topics: 119
Solutions: 802
Registered: ‎29-07-2008

Re: Money IN / OUT messages Not Working (Still) Any Help please

Try a PM to Toby, Leonard or Abs, hopefully they'll be able to help.

Perge Scelus Mihi Diem Perficias

Legacy Sky Standard Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Jelly bean
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