I had been trying for about 2 months and was told to call the team, this was after my 1st week of trying to get a card. I spoke to a woman who said that she would log the call and as a result I wouldn't have to pay the charge for the card. I have since got a card as I phoned up the team, they said I would have to add a debit card to the account and they would take the money from that. I explained how I don't have a card to put on the account and that I had spoken to the team before and was told the charge would be waived. She went to speak to her supervisor who said they would put £3 on my account while I ordered a card. So far so good. I got the card ordered and my balance went back to zero, the next day I was having a look at the app and it said my balance was £3 again. Thought nothing of it because I was told the cost of it was being waived. I then went on the dashboard of the wallet, on the computer, see what that was like. On there I found that my balance was -£3. I put money on the card at a paypoint (I know it costs £1 but my nearest o2 store is 2 miles away so didn't go on the trek to save £1) when I did that my balance went up to what I expected. Minus the £3 for the card and the £1 paypoint cost. I wasn't bothered about paying for the card, obviously I would have preferred not to, I was confused as to how I was actually meant to pay for it
