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Level 2: Apprentice
Digiuk
Posts: 5
Registered: ‎13-07-2012
Accepted Solution

Account Locked

Hello I have used my o2 money card with no problems for last few months.

Then yesterday i was making online purchase when i recieved the following error message:

 

Account Locked

Your account has been locked to protect against unauthorised use.

This card cannot currently be used at participating online stores.

You must call Customer Service and get your account unlocked before using this card at a participating online merchant.

 

So I contacted o2 money customer services and they told me my account isnt locked and my account was fine.

So i tried to complete the transaction again and recieved the same error message as before!

 

Any help regarding this would be apprciated.

Kind Regards

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jonsie
Posts: 11,604
Topics: 65
Solutions: 874
Registered: ‎04-01-2009

Re: Account Locked

Have you checked the card status on your online account?

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Level 2: Apprentice
Digiuk
Posts: 5
Registered: ‎13-07-2012

Re: Account Locked

Yes i have checked the card status it showing as O2 Money Account Card ACTIVE

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Level 2: Apprentice
eagle1
Posts: 3
Registered: ‎11-07-2012

Re: Account Locked

Perhaps O2 were still having problems, & as you may be aware,from Cornwall, to Scotland,at aprox 5.30am yesterday morning almost two thirds of O2 customers were unable to text or phone,& some parts of the country are still in the same position as I write! O2 has announced, this evening that all services should be up & running normal by lunchtime today! Good luck anyhow, & I hope you manage to sort your prob soon!
Peter Morris
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Level 2: Apprentice
Digiuk
Posts: 5
Registered: ‎13-07-2012

Re: Account Locked

@ eagle1

Thanks for your reply but this is not related with o2 network issues.

Im able to load money on the card @ paypoint etc wiv no problem.

From wat ive read it related to Verified by Visa.

Just hope someone knows how i can solve it ?:smileyfrustrated:

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Level 2: Apprentice
Digiuk
Posts: 5
Registered: ‎13-07-2012

Re: Account Locked

Problem now resolved.:smileytongue:

After calling customer services this morning they unsubscribed me from Verified by Visa which the allowed me then to create a new password for Verified by Visa and was then

able to complete the original transction successfully.

Kind Regards :smileyhappy:

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perksie
Posts: 18,169
Topics: 119
Solutions: 774
Registered: ‎29-07-2008

Re: Account Locked

Thanks for coming back with the solution, that's one to remember. :smileyhappy:

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Community Manager
Leonard
Posts: 2,278
Registered: ‎13-06-2012

Re: Account Locked


perksie wrote:

Thanks for coming back with the solution, that's one to remember. :smileyhappy:


+1 :smileyhappy:

 

Great to see it's been resolved Digiuk. 


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Level 2: Apprentice
Digiuk
Posts: 5
Registered: ‎13-07-2012

Re: Account Locked

Apprciated
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Level 2: Apprentice
eagle1
Posts: 3
Registered: ‎11-07-2012

Re: Account Locked

Glad you got there,well done...!!!
Peter Morris
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