O2 Wallet

[Digiuk]

Hello I have used my o2 money card with no problems for last few months.

Then yesterday i was making online purchase when i recieved the following error message:

Account Locked

Your account has been locked to protect against unauthorised use.

This card cannot currently be used at participating online stores.

You must call Customer Service and get your account unlocked before using this card at a participating online merchant.

So I contacted o2 money customer services and they told me my account isnt locked and my account was fine.

So i tried to complete the transaction again and recieved the same error message as before!

Any help regarding this would be apprciated.

Kind Regards

[jonsie Level 59: Quartermaster]

Have you checked the card status on your online account?

[Digiuk]

Yes i have checked the card status it showing as O2 Money Account Card ACTIVE

[eagle1]

Perhaps O2 were still having problems, & as you may be aware,from Cornwall, to Scotland,at aprox 5.30am yesterday morning almost two thirds of O2 customers were unable to text or phone,& some parts of the country are still in the same position as I write! O2 has announced, this evening that all services should be up & running normal by lunchtime today! Good luck anyhow, & I hope you manage to sort your prob soon!

[Digiuk]

@ eagle1

Thanks for your reply but this is not related with o2 network issues.

Im able to load money on the card @ paypoint etc wiv no problem.

From wat ive read it related to Verified by Visa.

Just hope someone knows how i can solve it ?

[Digiuk · Accepted solution]

Problem now resolved.

After calling customer services this morning they unsubscribed me from Verified by Visa which the allowed me then to create a new password for Verified by Visa and was then

able to complete the original transction successfully.

Kind Regards

[perksie Level 58: Overseer]

Thanks for coming back with the solution, that's one to remember.

[Leonard]

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perksie wrote:

Thanks for coming back with the solution, that's one to remember.

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+1

Great to see it's been resolved Digiuk. 

[Digiuk]

Apprciated

[eagle1]

Glad you got there,well done...!!!