O2 Wallet

[perksie Level 60: Scholar]

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O2MACH2 wrote:

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Have you entered any events now that you've qualified ?

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You mean apart from smoking, drinking and downloading Ben Dover films?

I'll leave the energetic events for you!

[iooiuk]

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O2MACH2 wrote:

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Anonymax wrote:

I know it sounds stupid to have to send documents to them - but you would be a lot more upset if something like ID fraud occurred, where someone opened an account in your name and used it for illegal purposes.

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But ID fraud is allowed to exist in O2......eg phones being ordered by non-account holders for delivery to non-account addresses.....search this forum for the many examples.

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That is not ID fraud...... It is takeover fraud

ID fraud is when someone, set up something in your name...

[perksie Level 60: Scholar]

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iooiuk wrote:

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O2MACH2 wrote:

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Anonymax wrote:

I know it sounds stupid to have to send documents to them - but you would be a lot more upset if something like ID fraud occurred, where someone opened an account in your name and used it for illegal purposes.

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But ID fraud is allowed to exist in O2......eg phones being ordered by non-account holders for delivery to non-account addresses.....search this forum for the many examples.

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That is not ID fraud...... It is takeover fraud

ID fraud is when someone, set up something in your name...

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We were talking about when a stranger was allowed to set up a new contract in a customer's name, that sounds like ID fraud to me.

Anyway the title is immaterial, the fact is it is or was allowed to happen.

[Guest2]

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iooiuk wrote:

That is not ID fraud.

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Yes it is.

[damien1 Level 33: Firestarter]

Strange because I just opened an o2 wallet account and was given the 10,000 yearly limit would have 2 phones on contract with o2 have anything to do with this ?

[perksie Level 60: Scholar]

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damien1 wrote:

Strange because I just opened an o2 wallet account and was given the 10,000 yearly limit would have 2 phones on contract with o2 have anything to do with this ?

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Everyone is assessed separately.

[NikNak]

Just a quick point i'd like to make regarding the £800 yearly limit as well.

I went to load my card recently(tried lots of times in various shops) but it would not load,at first i thought the card was broken,but then i noticed an error message on the receipt for the unsuccesful loads,it said account limit exceeded.

Now i knew i'd only put about 450 on the card altogether,so i phoned customer services,who ran through all my loads etc,and it turns out that they count returns as me loading my card which i think is pretty stupid.

so say for example you have an £800 credit limit and you buy something for £400 and have to return it for whatever reason,thats your credit limit reached as they count that return as you loading money on your card.

Anyone else think this is crazy?

[iceburnmarko]

yes it is, and also (what my wife got an email last night) if on £800 yearly limit, your limit has now been reduce to £700 due to Euro currency exchange. It seem the limits are base in euros (by the email.)

"Hello,
Because of recent exchange rate changes, we're having to reduce your Spend and Load account limit from £800 to £700. (This is because the account limits for O2 Wallet are set in Euros.)
This means if you've already reached £700 in your first year, you won't be able to load your Wallet unless you upgrade to a £5,000 or £10,000 account. But you can still use it to shop or send Money Messages."

Sorry with all the problems at the start and still more problems, not going to be using the cards as originally plan when we go to france now, just use the metro bank.

[Anonymax Level 16: Talkative]

It's really straightforward to upgrade your account limits. If adding your debit card and verifying your bank account didn't automatically increase your limit (it did for me), then all you have to do is send in a 2 pieces of ID (they accept photocopies) and they'll increase it. My upgrade to level 3 was done within a few days, no hassle at all.