My customers have a right to complain to me about me not completing the work they request, that is indeed my responsibility.
It's o2's responsibility to maintain the service that I am paying them for. Regardless of my usage of it.
I have inconvenienced my customers through not having a back-up plan, which I now understand. But o2 have failed many thousands of customers in the same way, for four days, while not admitting their problem, and not providing adequate information. |
I can see that you appreciate the advantages of a business broadband contract but you don't appreciate that for a domestic user the inconvenience of this problem is negligible in financial terms.
Your customers expect a quality business service and you (not O2 or BE) have failed them. The cost of a business connection is peanuts compared to the potential losses you risk for your livelihood. |
You're trying to deflect the blame here, and while I fully accept that my own continuity plans should have been more thorough, o2 serves many hundreds of thousands of customers, and they have provided an appalling service to many in the last few months.
If they're not hiring people to harass their customers with cold calls, they're giving away customer phone numbers through a failed browsing system. And when they're not doing that they're denying there's a problem with their own systems while their own supplier is admitting it. How come I knew that BE was having problems 24 hours before o2 seemed to? And how come so many of o2's staff still don't know about it now?
My customers can complain to me about lack of service, that's fine. But I have every right to complain about the pathetic service o2 has supplied to ME over the last five days also.
You'll be glad to know that I am now migrating to Andrews and Arnold, a company which seems to value their customers and is actually willing to tell the truth. I'm paying more (a lot more) for a far better service for me and my clients.
And after the last week, I can't wait!
