O2 Community

Get help, share tips and chat

Home Broadband & Home Phone

Reply
Level 2: Apprentice
stevens528
Posts: 5
Registered: ‎21-09-2009

setting up email on 02 home broadband

I have set up home 02 broadband successfully (eventually!!!), I now have problems with my 02 email. When I test account settings I cannot log onto incoming mail server (POP3). I must have some settings wrong but I have tried everything, can anyone help? :smileysad:
Please use plain text.
Level 23: Casual Specs
Oliver341
Posts: 3,455
Registered: ‎16-05-2008

setting up email on 02 home broadband

What settings are you using?
Oliver.
Please use plain text.
Level 2: Apprentice
stevens528
Posts: 5
Registered: ‎21-09-2009

setting up email on 02 home broadband

Incoming: mail.o2.co.uk post 110 (no SSL)
Outgoing: smtp.o2.co.uk post 25 (no SSL)

User Info: my name and my full email address

Log on Info: username and password

Outgoing server: requires authentication, using same settings as incoming server

Connection: using my local area network
Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

setting up email on 02 home broadband

Your email username should be your full email address, not just the first part before the @.

Hope this helps.
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 2: Apprentice
stevens528
Posts: 5
Registered: ‎21-09-2009

setting up email on 02 home broadband

Will try this tonight when I get home from work. Thank you so much for you help. :smileyvery-happy:
Please use plain text.
perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

setting up email on 02 home broadband

[ Edited ]
You're welcome, full settings here:

Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... CASE=12397

Let us know how you get on.
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.2
Please use plain text.
Level 2: Apprentice
stevens528
Posts: 5
Registered: ‎21-09-2009

setting up email on 02 home broadband

Tried last night and it didn't work :smileysad:

When I test the account settings the only task that isn't working is 'log onto incoming mail server (POP3)'

Do you have any other suggestions?
Please use plain text.
Level 23: Casual Specs
Oliver341
Posts: 3,455
Registered: ‎16-05-2008

setting up email on 02 home broadband

Do you have any other suggestions?

mail.o2.co.uk port 110 for incoming mail is definitely correct. Are you sure you didn't type 02 (zero-two) in the settings?

Also try this in a command prompt:

telnet mail.o2.co.uk 110

What happens?
Oliver.
Please use plain text.
Level 2: Apprentice
stevens528
Posts: 5
Registered: ‎21-09-2009

setting up email on 02 home broadband

I made sure that the alphabetic 'o' was used for all settings.

I will try telnetmail.o2.co.uk tonight, but when you say in a command prompt do you mean under the server information for the incoming mail server (POP3)box :robotindifferent:
Please use plain text.
Level 23: Casual Specs
Oliver341
Posts: 3,455
Registered: ‎16-05-2008

setting up email on 02 home broadband

[ Edited ]
I will try telnetmail.o2.co.uk tonight, but when you say in a command prompt do you mean under the server information for the incoming mail server (POP3)box :robotindifferent:

No. See here: http://www.c3scripts.com/tutorials/msdo ... indow.html
Oliver.
Please use plain text.