Home Broadband & Home Phone

[retepaeg]

Clearly what you say is correct.
The Forum has proven to be a Godsend.

Many thanks.

retepaeg

[happydays]

O2 do tell you this:
http://www.o2.co.uk/win7 click on Home Broadband

Cheers
Chris

[retepaeg]

Thanks for direction to O2 website.
But they are wrong.

Upgrading from Vista to Win 7 McAFee DOES NOT work.
It fails to upgrade Data definitions and eventually falls over.

The only way it seems is to completely remove McAFee Vista version and then re-install using the methods described above.

My difficulty has been getting O2 to even respond to my problems.
There were also problems on Vista where McAFee started informing me that my Reghistration was not current.
O2 told me to reinstall, but acknowledged that when intalling it was probable that McAFee would NOT install Security Suite at first attempt, you had to do AV first THEN do Security Suite.
So I think that the O2 issued version of McAFee had been having problems for some time.

Any Road Up.
I now have working McAFee so I am happy.....for a while.

[gab78]

I am using McAfee anti virus and I found that it is better than Avira anti virus.
- Great detection rate.
- Cleans infected files without removing them
- Cloud-based active protection used by McAfee
- It maintains my PC and internet connection speed
http://helpwindows7.com/forum/

[ammar_a]

Thanks for direction to O2 website.
But they are wrong.
Upgrading from Vista to Win 7 McAFee DOES NOT work.
It fails to upgrade Data definitions and eventually falls over.
The only way it seems is to completely remove McAFee Vista version and then re-install using the methods described above.
My difficulty has been getting O2 to even respond to my problems.
There were also problems on Vista where McAFee started informing me that my Reghistration was not current.
O2 told me to reinstall, but acknowledged that when intalling it was probable that McAFee would NOT install Security Suite at first attempt, you had to do AV first THEN do Security Suite.
So I think that the O2 issued version of McAFee had been having problems for some time.
Any Road Up.
I now have working McAFee so I am happy.....for a while.

mine worked fine when i upgraded from vista to win7. didnt have to remove mcafee first or anything and its been 3 months now without any problems with mcafee.

[retepaeg]

Good for you....where do you want me to send the Medal?

[ammar_a]

u keep it mate

[pat_marley]

I had just bought and installed Norton before I joined o2 last year so didn't bother installing McAfee. Now when I try to reg with Mcafee, using 'forgotten password' method they can't/won't send password as the primary email address with o2 was never registered with them. o2 confirm I am using correct address but say they can't take it further, Mcafee just try to sell me a subscription. I like the o2 network but their customer service is non-existant.

[ammar_a]

I had just bought and installed Norton before I joined o2 last year so didn't bother installing McAfee. Now when I try to reg with Mcafee, using 'forgotten password' method they can't/won't send password as the primary email address with o2 was never registered with them. o2 confirm I am using correct address but say they can't take it further, Mcafee just try to sell me a subscription. I like the o2 network but their customer service is non-existant.

if you've never install mcafee since having o2 broadband you need to install it off the cd, not the website. installing off the cd is what enables you to in future use your o2 email address on the mcafee website.

[pat_marley]

Thanks for the info, any suggestions that save me having to pay out to renew Norton will always be gratefully received!
I had already tried using the install cd downloaded from o2 site but my laptop has windows 7 on it & it fails the pre-install scan saying it cannot connect to the wireless box - even though I can surf web using it quite happily. then I tried hardwiring it direct to router - same problem. I thought downloading direct from mcafee might be a work around but as the email address is not registered with them that got scuppered as well. I just finished running it from the utilities directory on o2 cd download - skipping the o2 system scan - looks good so far! It completed the install & ran an update without asking for account info! I don't see an expiry date or 'trial countdown' anywhere so I'm not sure how licencing will go....