Home Broadband & Home Phone

[nina_jasilek]

Hi, I'm not sure if this is the right part of the forum to write in (I'm new).
I'm a student and we currently have a 12 month home and broadband package with O2 that isn't due to run out until October or November. However, we are moving into a different house - the contract of which starts the 1st July.
In order to transfer the package over, will there need to be any kind of installation or anything along those lines? If so, will this cost anything?
Also, as when this account was set up they said my bank account had to be registered at the property address, does this mean I need to get my bank account address changed?
Thanks
Nina

[perksie Level 60: Scholar]

It may depend on what is in the new house already, there is more info here:
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... ng%20house
You are probably best to discuss this with customer services.

[nina_jasilek]

Yeah, I was going to give them a ring anyway just wanted to see if anyone knew a little more about it.
Thanks anyway!

[pilotas]

I started using O2 like a weak ago. At first it was ok, but now it is impossible to use torrents, speed is 20-120kb/s, at first it was 1.6mb/s.
Speedtest shows up to 14mb/s, so internet is ok, only problem is torrents
Can you please explain where could be a problem?

[ravefromgrave]

Can you please explain where could be a problem?

Almost certainly traffic management.....what package are you on ?

[pilotas]

Cheapest one

[perksie Level 60: Scholar]

This will be the TM on The Basics package, there are the details here:
Link: http://service.o2.co.uk/IQ/SRVS/CGI-BIN ... new,&tab=2

[pilotas]

Should i go back to virgin then, there was no such things as p2p limiting

[pilotas]

Sorry, ive got the all rounder package.
So why cant i download at normal speeds, tried port forwarding, nothing helps

[perksie Level 60: Scholar]

Check my link above, P2P is 250kbps, and 100kbps at peak times.