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Level 2: Apprentice
colin_london
Posts: 17
Registered: ‎10-04-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

Barclays Cyclehire website: https://web.barclayscyclehire.tfl.gov.uk is not recognised by the O2 DNS server. I can access the website via my T-Mobile mobile phone browser which proves that the O2 DNS server is at fault.

This is the Account Login website for the new London Cycle Hire scheme and I would have thought it was imperative that O2 enabled its users to access it ASAP!

To top it off, when I tried to report this via the O2 Customer Service webmail page it wouldn't let me choose the desciption 'My Connection / Cannot access Websitess' (sic) for the problem. I'm hoping someone from O2 reads this forum.....
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buseng12
Posts: 626
Topics: 14
Kudos: 28
Solutions: 2
Registered: ‎20-07-2010

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

Try this link.

http://www.tfl.gov.uk/roadusers/cycling/14808.aspx Edit Just noticed the sign in link does not work from here either. What I tried is putting "open dns servers" in my router & the registration page worked. I don't know what router you are using (I am using a Netgear) or if you can change them. The servers ip are, primary-129.250.35.250 & secondary-24.143.246.29.
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Level 2: Apprentice
colin_london
Posts: 17
Registered: ‎10-04-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

No - that is just the general info page.

Click the 'Sign in' button on the right hand side, which you need to access your account, and you will see what I mean!
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Level 22: Usually online
Guest2
Posts: 4,214
Registered: ‎23-09-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

Loads OK for me
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buseng12
Posts: 626
Topics: 14
Kudos: 28
Solutions: 2
Registered: ‎20-07-2010

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

No - that is just the general info page.
Click the 'Sign in' button on the right hand side, which you need to access your account, and you will see what I mean!


I have just noticed that, please see the edit to my post about changing dns servers.
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buseng12
Posts: 626
Topics: 14
Kudos: 28
Solutions: 2
Registered: ‎20-07-2010

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

Loads OK for me

What dns servers are you using?
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Level 2: Apprentice
colin_london
Posts: 17
Registered: ‎10-04-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

Thanks buseng12 - I knew that changing the DNS servers would solve the problem. However, it is a workaround rather than a solution.

My feelings are that I pay O2 for a DNS service where I am in contract with them, and so have some sort of recourse should O2 use my web browsing record for a reason I do not agree with.

Using open DNS servers means you have no control over what your browsing record is used for.

PS. I am using 87.194.255.155
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perksie
Posts: 24,739
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit

I can only get to that site by switching DNS servers, I think this is part of the problem reported at beusergroup site and they're working on a fix.
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Level 14: Rising star 
browni
Posts: 2,084
Registered: ‎07-10-2008

Re: O2 DNS server doesn't recognise TfL Cyclehire Account We

I can access the website via my T-Mobile mobile phone browser which proves that the O2 DNS server is at fault.


Brave statement.

See http://beusergroup.co.uk/?id=404

The first time I tried to acces the site I couldn't, second time I could.

I don't use O2's DNS.
SuperUser to Apprentice. You're Having a Giraffe

You can find me on Twitter @browni (pretty obvious ain't it!)
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Level 22: Usually online
Guest2
Posts: 4,214
Registered: ‎23-09-2008

O2 DNS server doesn't recognise TfL Cyclehire Account Websit


What dns servers are you using?


Certainly not O2's

Currently I'm using IT@Home's
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