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npr
Posts: 1,783
Kudos: 182
Solutions: 85
Registered: ‎10-11-2010

Re: Magic Moments

Thanks perksie,
So it's a forum feature not a forum bug. :smileyfrustrated:
An excuse for sloppy programming IMO.

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Level 2: Apprentice
Reserton
Posts: 14
Registered: ‎07-05-2012

Re: Magic Moments

Hi, I am currently using a Wireless Box II which is constantly having problems and would love to get it replaced, however have never had any email yet. Are you not done replacing the I's and II's yet?
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Level 26: Upbeat
Leonard
Posts: 2,278
Registered: ‎13-06-2012

Re: Magic Moments

[ Edited ]

Hi Reserton,

You are probably best of asking a customer service advisor about this: http://j.mp/O2Help

Will you let us know how it worked out, please?

Cheers,
Leonard


Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

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Level 2: Apprentice
Reserton
Posts: 14
Registered: ‎07-05-2012

Re: Magic Moments

[ Edited ]
Thanks. Rang support number and they sent me out a new Wireless Box V no problem.
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Level 26: Upbeat
Leonard
Posts: 2,278
Registered: ‎13-06-2012

Re: Magic Moments

Great, good to hear!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a private message.

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Level 2: Apprentice
kidda
Posts: 6
Registered: ‎19-04-2012

Re: Magic Moments

I am on O2 legacy package, and ever since I got the new o2 router v (about 6 months ago) my internet has been a nightmare. Constant drops outs, pages not loading, weak wifi signal. Can't be certain it's the router or whether it's the well documented fact o2 broadband is no longer as good as it used to be in the early days. The only reason I still use the router is the old router is big and ugly.  Goodluck to anyone that gets one

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perksie
Posts: 19,044
Topics: 126
Solutions: 914
Registered: ‎29-07-2008

Re: Magic Moments


kidda wrote:

I am on O2 legacy package, and ever since I got the new o2 router v (about 6 months ago) my internet has been a nightmare. Constant drops outs, pages not loading, weak wifi signal. Can't be certain it's the router or whether it's the well documented fact o2 broadband is no longer as good as it used to be in the early days. The only reason I still use the router is the old router is big and ugly.  Goodluck to anyone that gets one


Have you tried speaking to support, if it's faulty they will replace it for you?

Perge Scelus Mihi Diem Perficias

Legacy Sky Standard Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Jelly bean
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Level 1: Joiner
numberonesuperG
Posts: 2
Registered: ‎28-07-2012

Re: Magic Moments

Hi,  I've been 'upgraded' to Box 5 and I swiftly got rid of my old box.

 

Once I'd finished setting up the Box 5 I had nothing but trouble from it - every day one of the 4 computers (wired and wireless) would not be able to access any http outside the local network.  Reset required every day.

 

Turns out theres a bug (firmware v8.4.4) that affects anyone using any number of local static ip addresses.

(http://forums.thinkbroadband.com/o2/f/4143721-wireless-box-5-issues.html)

 

 

How do we get this reported and fixed?

This is a massive issue for me, and I'm sure plenty of others.

 

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perksie
Posts: 19,044
Topics: 126
Solutions: 914
Registered: ‎29-07-2008

Re: Magic Moments


numberonesuperG wrote:
How do we get this reported and fixed?

 


Try a PM to Leonard or Abs on the forum, hopefully they can pass it to the relevant place.

 

Perge Scelus Mihi Diem Perficias

Legacy Sky Standard Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Jelly bean
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