Home Broadband & Home Phone

[RDowson]

Hey.

I have a wireless box 4 and I've noticed recently that on certain websites images intermittently don't load. After hitting refresh a few times it usually works.

It seems to only have happened since the recent firmware update.

It does it on my laptop, iPhone and iPad over both Ethernet and wireless on different browsers so all signs point to the router.

Has anyone else had a similar issue?

Will O2 just send me out a new router?

Thanks.

[perksie Level 58: Overseer]

The box sometimes needs a hard reset after an update, try holding in the reset button at the back until the lights go out.

I hope that helps.

[RDowson]

Thanks.

I'm not at my flat now but I'll try it when I'm there.

I assume a hard reset will reset the Administrator password back to the default?

Is the default password something like the wireless box 4's serial number?

[perksie Level 58: Overseer]

I always use SuperUser (more functions) as user name and the serial number is the default password.

You can log in with either and then change the default user.

[ictiosapiens]

I have the same problem. Went through all the trouble shooting steps with a couple of tech support guys, but the problem keeps coming back. Just had my router replaced, and the issue remains. I think it has to do with O2's traffic management at peak times, as the problem doesn't manifest off peak.

I also have issues downloading apps and music from iTunes at these times.

[Ibblewibble]

I have suffered this for months and O2 are in denial...... Numerous calls, re-boots, escalations etc and no sign of a resolution! Final cat2 escalation tomorrow and then I am off to BT

[ictiosapiens]

Please let us know the outcome. Good luck!

[ictiosapiens]

Quick update. I've just confirmed that it doesn't only happen during peak times, but at any time.

[Ibblewibble]

Ditto, all day today as I have been at home and various apps refuse to download. Still waiting on the Cat2 tech call I was promised on Wednesday. Enough is enough.....