Home Broadband & Home Phone

[Pidge89]

When I first signed up to o2 for the first 3 months everything was perfect.

After this online games have been unplayable and browsing has been very dodgy to but I put this down to traffic management because it happened at roughly the same time as I noticed the new traffic management,however....

I don't know what happened but my pings have dropped to 10-15ms and everything is a lot more responsive,earlier we had some really heavy rain and a thunderstorm and my broadband was all over the place but now everything is running the smoothest its ever been..I don't know if some failing equiptment went down and got replaced or something or traffic management has be altered but I hope it stays like this now!

[Leonard]

Happy to hear that Pidge89 and thanks for sharing

[Guest2]

These were your stats when you reported browsing problems on 10 June :

http://community.o2.co.uk/t5/Home-Broadband-Home-Phone/Browsing-has-become-a-chore/m-p/237835#M57188

Uptime:	0 days, 0:01:18
DSL Type:	ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]:	1.109 / 8.228
Data Transferred (Sent/Received) [kB/kB]:	88,19 / 84,93
Output Power (Up/Down) [dBm]:	12,4 / 18,8
Line Attenuation (Up/Down) [dB]:	25,0 / 44,0
SN Margin (Up/Down) [dB]:	6,5 / 6,2
System Vendor ID (Local/Remote):	TMMB / ----
Chipset Vendor ID (Local/Remote):	BDCM / BDCM
Loss of Framing (Local/Remote):	0 / 0
Loss of Signal (Local/Remote):	0 / 0
Loss of Power (Local/Remote):	0 / 0
Loss of Link (Remote):	-
Error Seconds (Local/Remote):	1 / 0
FEC Errors (Up/Down):	0 / 388
CRC Errors (Up/Down):	0 / 1
HEC Errors (Up/Down):	0 / 1

And there was nothing there that indicated what the problem was so what are the stats looking like now ?

[Pidge89]

Here are my new stats

Link Information         Uptime: 0 days, 2:58:32 DSL Type: ITU-T G.992.5 Bandwidth (Up/Down) [kbps/kbps]: 1.109 / 8.527 Data Transferred (Sent/Received) [MB/GB]: 277,11 / 1,46 Output Power (Up/Down) [dBm]: 12,4 / 18,9 Line Attenuation (Up/Down) [dB]: 25,1 / 44,0 SN Margin (Up/Down) [dB]: 6,2 / 6,2 System Vendor ID (Local/Remote): TMMB / ---- Chipset Vendor ID (Local/Remote): BDCM / BDCM Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): - Error Seconds (Local/Remote): 417 / 0 FEC Errors (Up/Down): 0 / 523.900 CRC Errors (Up/Down): 50 / 968 HEC Errors (Up/Down): 22 / 709

[Pidge89]

Funny how I was looking to see if BT had done any maintenance and came across this which further down the page mentions my area Stoke-on-Trent and it was at this time mentioned my issues seem to have been resolved...It appears I have been blaming o2 for around 6 months when it was a BT problem!

http://portal.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial

[Guest2]

Not wishing to get your hopes up but I think what you believe you've experienced is coincidental.

Those stats show no improvement, in fact they are slightly, but not significantly, worse that those on 10 June.

Still, if your "browsing experience" (to coin an O2 phrase) is better than it was earlier this month then that can't be bad 

[Pidge89]

Its fantastic at the moment something has definitely changed very consistent speed and pings 

http://www.speedtest.net/result/2034323641.png