on 16-03-2012 23:44
on 17-03-2012 13:15
on 17-03-2012 13:43
on 17-03-2012 15:25
on 17-03-2012 19:39
@silverstar, your issue is totally irrelevant to what is going on here.
You may not like it but the loss of your number was of your own making, read the terms and conditions.
on 17-03-2012 20:44
on 19-03-2012 08:55
on 19-03-2012 11:32
This "accidental" termination of a contract by the supplier, whether it's voice only, broadband only or both is becoming more common if you check other forums. If the voice only connection is terminated then chances are the broadband connection will be and this may involve a 2nd supplier.
It is something for which OFCOM should be issuing guidelines to ensure that any "accidental" cut-off by supplier is immediately reversed and is not the subject of the normal provisioning timescale.
The initial error is inexcusable but the delay to reconnect is totally unacceptable.
on 19-03-2012 23:19
on 20-03-2012 00:26 - last edited on 16-06-2012 20:08 by Admin
we can all make them but O2's system of not being able to reverse the cut off is wrong.