on 26-03-2009 13:08
I have recently moved back home and my Dad is under a 12 month contract with Sky Broadband, therefore, I cannot switch O2 to my house.
As my landline from my flat is being disconnected, O2 have told me they will charge me £50 for a disconnection fee and the remaining total payments on my 12 month contract.
I find this highly unacceptable as i'm in a situation where I cannot use their service under any circumstances and i've only been into my contract for about 80 days.
I refuse to pay over £100 to get disconnected and i'm looking for any help or advice to calmly resolve this issue. I don't mind paying the £50 disconnection fee on it's own, or paying my £12 monthly bill until it comes to and end. However, O2 are insisting this is not the case.
Any advice would be greatly appreciated. I simply refuse and CANNOT afford to be billed £120 straight.
on 26-03-2009 13:37
on 26-03-2009 14:56
on 26-03-2009 15:12
on 26-03-2009 15:24
If your line is disconnected at the BT end of things a £50 fee will be added I think.
Surely they can't pass that charge on to customers without specifying it in the T&C? I see no mention of it.
on 26-03-2009 15:49
on 26-03-2009 15:52
I don't understand why I can't just pay either the £50 now, or carry on paying £12.23 a month until the 12 months is up.
I'm NOT paying both in one sum. I refuse to do so, and the situation i'm in doesn't warrant such amount.