Home Broadband & Home Phone

[shazzy67]

Not sure if anyone else has had this issue, but it's driving me bonkers!
I had been an 02 mobile customer up until 4 months ago, when the 3mobile deal drew me in (no complaints about 3 here... so far so good).... but I was a customer of 02 priority tickets before I left and thought it was such a good service I wanted to keep it going.
So there I was... bumbling around and finally realised "hey, I'm a home broadband customer with 02... so surely that should count" and by all accounts it does!
Now... here's the issue....
I have tried signing in with my mobile since leaving 02 mobile and it continually says "your not an 02 customer" but I am!
So now I'm waiting for 02 customer service to get back to me (been on the phone well over and hour so far) and none of them can figure it out!
So hopefully I'll get snow patrol tickets tomorrow or another day... because it sure doesn't look very good as far as getting them via the 02 site is concerned!
Maybe it's time to switch to another broadnad provider???
Anyone else had a similar experience?
Shaz

[ravefromgrave]

Just tried to register using my Vodafone mobile number already registered with O2 for broadband and have been refused :

You are not an O2 customer
You're not with O2, which means you can't sign up for Priority. Sorry.

From the Priority FAQs http://www.o2priority.co.uk/FAQs :

If you don't have an O2 mobile and you're with us for home or mobile broadband, make sure you're using the mobile number you gave us when you signed up. If you signed up quite recently, it can take 10 days to add you to our database, so you might need to wait a few days.

Coincidentally O2 in conjunction with Keynote are currently conducting an online survey on website ease of use

[danceswithhorse]

just tried it myself.
Am with orange for mobile, but o2 for phone and bb....have been for years.
Used the mobile number i signed up with, and it still says im not a customer...what a joke !

[Jodie_o2]

Hi - if you're on Twitter, contact @O2Priority and then can help. If not, email webteam@o2.com and this can be sorted.

[ravefromgrave]

Why can't the webteam sort it for everybody ?
The web page states :-

If you don't have an O2 mobile and you're with us for home or mobile broadband, make sure you're using the mobile number you gave us when you signed up.

Obviously there is something wrong in the page coding so let the webteam correct it.

[danceswithhorse]

Hi - if you're on Twitter, contact @O2Priority and then can help. If not, email webteam@o2.com and this can be sorted.

Following your advice, i sent a message to the webteam on wed 16 November....no reply yet (tue 22 November)

[danceswithhorse]

Still no reply from webteam@o2.com
That's 9 days now, since i emailed them after jodie@o2's advice.

[ravefromgrave]

They've probably realised there's a problem with the page coding but they're not the dept. to correct it.....doesn't excuse not replying to you though

[danceswithhorse]

Well it's now 13 days since i emailed webteam@o2.com
The odds on receiving any help are looking slim

[danceswithhorse]

ok...it's been 3 weeks since i emailed webteam@o2.com, and i've heard nothing.
I also pm'd jodie@o2 (who gave me the original advice) over a week ago, and she hasnt replied either.
Great service o2