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will prob have to change number cause of o2 fault

Anonymous
Not applicable

When anyone calls my o2 mobile number it rings their end 5 or 6 times before my phone even lights up and then starts to ring,

The o2 shop have tried everything to fix this. tried swap my sim, tried putting my sim in new phones, no joy. Still the same. They have checked my account, Nothing on it,so this shouldnt be happening.

 

Nightmare iv had this number ages.

Anyone had this prob

Message 1 of 18
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Anonymous
Not applicable

 try 176002 thanks that worked didnt no that number cheers

Message 11 of 18
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Anonymous
Not applicable

still 5 rings on house phone calling my mobile before mobile light up then starts to ring, changed sim into my wifes phone same thing, also tried another phone same thing, but least voice mail is off now 

Message 12 of 18
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MI5
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Go for the reset mate.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 13 of 18
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jonsie
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At least voicemail is off, that's something.

I had a similar problem with the phone not lighting up until I signed out of TuGo.

It looks like the suggestion by @MI5 is the next action for you. Ask O2 to disconnect and reconnect your number to the system.

Message 14 of 18
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Anonymous
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got them to switch service off for 24 hours, see what happens tomorrow cheers everyone

Message 15 of 18
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Anonymous
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Fingers and toes all crossed  

Message 16 of 18
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MI5
Level 94: Supreme
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Let us know if it helps.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 17 of 18
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jonsie
Level 94: Supreme
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