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Level 1: Joiner
jackiemac
Posts: 1
Registered: ‎12-06-2013
Accepted Solution

told ive been disconnected

rather confused........i spoke to an advisor online to give me help regarding ending my sons contract but as i dont speak to my son any more i dont have the number but provided all other details of direct debit dates and  my current 02 number and email address only to be told that my current phone number has been disconnected which i find strange as at this very moment i am using it trying to get through to 02 which i am having no joy with as i have now been on hold for 35 minutes......i'm not very impressed at all.

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damien1
Posts: 6,568
Topics: 85
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Registered: ‎13-04-2012

Re: told ive been disconnected

Even if you are cut off you can still call 202

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bandofbrothers
Posts: 18,651
Topics: 743
Solutions: 1,836
Registered: ‎17-04-2012

Re: told ive been disconnected

Hi,

 

I know its frustrating but handg on in there by trying to contact 02 via telephone.

 

However If the contract is in your sons name you wont be able to cancel the contract.

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