refresh?

[Anonymous]

Hi guys..and gals
I was just wondering if anyone knew about the o2 refresh.. And knew if you can get a new number with it or do you have to keep the same one?

[Anonymous]

You could speak to retentions to see if a deal could be brokered definitley. 😄

[MI5]

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@Anonymous wrote:
So why don't o2 just offer the same price and not 'bung' anything to cpw...?
Or should we all just haggle with the customer service team to try and get the deal anyway? Lol

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I guess because contractually O2 rely on CPW to sell thousands of contracts......

You can (and some have successfully) haggled with CS at upgrade time - There is usually something available....

[jonsie]

Depends usually on who you speak to. Keep calling back....

[Anonymous]

Well I'm not the type to give up
So I'll keep pushing and asking until they hang up on me

[jonsie]

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@Anonymous wrote:
Well I'm not the type to give up
So I'll keep pushing and asking until they hang up on me

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Good attitude to have☺

[Anonymous]

In this world you sometimes don't get if you don't ask !

Please let us know how your fair 😄

[Anonymous]

I was a customer of 'another' provider for all of 24 years and I haggled each time until I was given handsets every year for long service.
They through all that away, when they augemented old accounts onto their new system of which I was unable to access my own account online for over 3 months.
There were plenty of calls and online chats to them, even a letter to their CEO.
I received a letter back offering me a £10, yes £10 credit to my account for the hassle.
The funny thing was, they could not even access my account their end either as could not find me, so how the hell would they expect me to do it if they couldn't.
They turned into a right joke until I cracked and came to O2 and before the end of my contract with them.
I still have another 6 months to go and the phone and sim is sat in a draw.
Thats how peed off I was with them.
I am pleased I have done this too lol.

[viridis]

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@Anonymous wrote:
We had a similar situation when the iPhone 6 models was launched. It turned out to be more expensive obtaining it through a refresh tariff than what Apple were selling it for unlocked sim free.

Disposable income plays a big part.

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@Anonymous stated countless times by myself, @MI5 and on one occasion @jonsie 

It was actually cheaper to buy an iPhone on O2 refresh when compared with Apple direct, by at least a minimum of £10 per model with some nearing £50 cheaper on refresh.

I understand your brand loyalty and part of that is obviously pushing apple stores direct, but doing so by the way of misinformation completely nullifies the point you were making.

People constantly misquoting this, now common myth, is only hurting the choice of the customers who may feel they are getting a raw deal from O2 without checking the facts, when in fact, O2 refresh may infact offer much better value for both handset and premium tariff.