Solved: phone returned for repair

Anonymous · ‎13-10-2016

I had a problem with my LG G4 and it was sent back for repair, I received an email whilst in the shop saying it was sent for repair and will be notified when they receive it but I have heard nothing since and the tracking site is unavailable. How do I find out whats going on with my phone its now been 12days surely they have received it by now. Cheers Kev

jonsie · ‎13-10-2016

Your only option is to call customer service I'm afraid,

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎13-10-2016

Your only option is to call customer service I'm afraid,

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎13-10-2016

Definitely call - do not be tempted by live chat!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)