pathetic restictions

[Anonymous]

15 yrs + with o2 pay dd monthly never missed a payment from same account, use a debit card and work nights, to unrestrict my account ive got to go to a shop with id to get messed about by an expert, then agian the week after coz they forgot to cross s t on the form,,,,,,,better idea ill pay what i owe tomorrow on line n go to virgin,my custom might be appreciated there,,,,, bye

[Cleoriff]

Hi @Anonymous

I am sorry you are having problems but not sure what your issue is? On one line you mention paying by direct debit and the next you are talking about paying by debit card?

If you are on contract the preferred method of payment is by direct debit. Have you missed payments? If so this is probably why your account has been restricted as you say.

You can always check your account via My O2 http://www.o2.co.uk/myo2

I hope you get things sorted. In case you decide to stay with O2 these are guidelines on ways to pay...

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[jonsie]

I presume this is to get the 18+ restriction removed. Usually you can just call customer service these days.

[Cleoriff]

Never gave it a thought it was related to 18+ restrictions.....as the OP said they had been with O2 for 15 years?

[jonsie]

T was brought in around 4 years ago. I find it silly but if it protects kiddies then it can only be a good thing. What I find disagreeable is that totally innocent sites are blocked. If an account holder can call up, pass the security check there is absolutely no need to give a credit card for verification. The OP has been with o2 for 15 years and I think his point is that they have all his account details so why the need to go instore to prove who he is.

As I say, customer service will remove over the phone if you insist.

http://news.o2.co.uk/2011/03/03/mobile-phones-and-age-verification-your-questions-answered/

[MI5]

It's about time o2 implemented an online system for this like giffgaff do.