outrageous o2 bill

[Anonymous]

Hi,

I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.

I went over the limit in terms of call, but any other plan would have been much less costly,

o2 is asking a lot of money there and and dont feel this high charge is a really nice way to get customer happy.

Did anyone here experience the same surprise, and feel he/she was not well advised on his contract ?

Thanks

[MI5]

You can always upgrade your contract to one with more calls allowance - Check in your My O2 for details of what you can go to.
Unfortunately, if you are on a limited allowance tariff it really is your responsibility to maintain control over it.

[Anonymous]

Hi

As said its user controlled as O2 don't apply a cap. 

You could ask O2 on 202 for a repayment plan if necessary. 

[Bambino]

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@Anonymous wrote:

Hi,

I have a plan which cost 12gbp/month. But but the last 2 bills have been well other 150gbp.

I went over the limit in terms of call, but any other plan would have been much less costly,

o2 is asking a lot of money there and and dont feel this high charge is a really nice way to get customer happy.

Did anyone here experience the same surprise, and feel he/she was not well advised on his contract ?

Thanks

---

What part of your contract do you feel you were not well advised on?

[Anonymous]

If you got limited call allowance ie 500 Anytime minutes and you going over by say about 450 over You need to pay extra cost because you goin over by 450 minutes ther for o2 won't refund you if you phone up ect . Download my 02-UK app that's will tell you how marry mins txt and Web allowance you got left in till you next bill date ie mine is 21st even month .

[Anonymous]

Is this your phone plans?
£12.00

A MONTH

300 mins

Unlimited texts

300MB - 3G

What is mobile internet data?

30 Days

[viridis]

I just don't see how this is o2's fault...
...twice.
Even if you were misinformed in the first instance, surely the second month would have seen a reduction as you would have changed habits after seeing the exact costs of your usage style?
If you believe you were mis-sold the contract and we're misinformed, I suggest you contact customer services by the methods described here:
O2.Co.uk/contactus

[Anonymous]

If you have gone some £140 over your allowance that is some going and really is down to you as the user.

Sadly I am unable to check how many minutes that is likely to be as the link on o2 website isn't working but please note that numbers beginning 05, 07, 08 & 09 are NOT in your inclusive minutes and in most cases that is the same for all networks.

Sadly I think you will have to pay. However to avoid or mitigate this again I would recommend you up your tariff to at least 1000 minutes per month noting the comment above about numbers that are not inclusive regardless.

User error I'm afraid.

[Anonymous]

So you have exceeded your allowance and subsequently recieved a higher bill......sorry but I don;t understand what your query is.

Any more information you can supply us??

[Anonymous]

Quite rightly as pipedog123 says some numbers don't come from your minutes allowances.

Their are apps that can convert these numbers to alternatives that will come out of your minutes or Sites such as http://www.saynoto0870.com/

O2 link on Special Numbers. http://www.o2.co.uk/help/everything-else/special-numbers