o2 gurus are useless - Page 2

Anonymous · ‎24-05-2015

I was nearing to the end of my contract, only one month left and so I asked when I could change to a sim only plan. I was told that I could change one month earlier than the end of my contract date, only to later find out that this was wrong and I had been charged for the last month too.

I know when I signed up to the contract I agreed to pay the full 2 years and I'm not angry about this, it's just that I was misinformed by the o2 gurus(otherwise I would have waited until the end of the contract and not cancel early!!!) and o2 refused to accept responsibility for their employees mistakes, charged me as normal even after having proof that I was told the wrong information. I will be avoiding o2 from now on.

Anonymous · ‎24-05-2015

When I spoke to them, they apologised and just mentioned that I signed the contract to pay the full 2 years so I'm liable to pay the bill. Well yes I am due to the terms of the contract, but I was informed otherwise and I had no reason to doubt an "o2 guru". They just reassured me that this is a one-time event and will never happen again when I said I won't be using o2 from now on. Looks like I'm paying the price for their employees mistakes and I have no confidence in their reassurance to me that this will never happen again.

jonsie · ‎24-05-2015

Call 202, choose leaving o2 and speak to retentions. ..you may get a good offer to stay.

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Cleoriff · ‎24-05-2015

O2 Guru? Yeah right. What a stupid idiot. No wonder you are more than annoyed

Veritas Numquam Perit

Anonymous · ‎24-05-2015

I do worry when companies 'big up' their staff with daft titles as gurus or genius - OK some staff do know their stuff but the average employee will have a hard time living up to the label attached to them. I remember visiting an apple store a few years back to speak to a genius - "So you are a genius?" - I asked the lady, 'apparently' was her rather unconvincing reply!

MI5 · ‎24-05-2015

There's plenty of people everywhere without the sense they were born with!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎25-05-2015

A well informed opinion can be formed in seconds when speaking to these 'experts'.

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Toby · ‎26-05-2015

Hi @Anonymous

Sorry to hear about this experience. Feel free to send me a message and we can have a chat to see if anything can be done if you still need help.

I'm Toby, the community coordinator.

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