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If phone was dispatched you should have a tracking number on an email.
It isn't normal process to cancel an order due to "delay by delivery agent"
but if it has been just go elsewhere as you have nothing to cancel anymore.
It isn't normal process to cancel an order due to "delay by delivery agent"
but if it has been just go elsewhere as you have nothing to cancel anymore.
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Have you received a despatch email?
What does the order status say in My O2?
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Well this is another new excuse for a phone that probably wasn't in stock and O2 are looking for someone else to blame. 
There is no doubt @Anonymous should cut his losses and go instore and pick up a phone of his choice there....or even Carphone Warehouse (if Refresh isn't required)...
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To add...it would be interesting to know whether the OP paid any upfront costs for this cancelled order? if so he should be looking for a refund asap....?
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I would imagine that the OP had to pay up front. I've never heard of O2 sending out a phone that wasn't paid for prior to dispatch. The OP will, as you say, have to request a refund, unless the refund was automatically generated by the cancellation. The OP will have to check their account.
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Agree @Bambino though they did say it was an upgrade? I could have upgraded with no cost had I chosen a certain type of phone. As it was, I had bought mine sim free elsewhere so it didn't apply to me as I just went for a sim only tariff... 
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It just sounds like another case of taking payment and not being able to supply goods. Usually the only reason for O2 to cancel would be due to a credit check. My O2 should show order status.
