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Level 1: Joiner
karenlesley
Posts: 3
Registered: ‎09-06-2011

network problems

hi..just wondered if anybody else is having problems texting, receiving texts and using phone today...i have had no signal for at least 5 hrs..live in the manchester area.
ta xx
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: network problems

Report it unless it shows here:
http://status.o2.co.uk/
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
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Level 1: Joiner
karenlesley
Posts: 3
Registered: ‎09-06-2011

Re: network problems

Report it unless it shows here:
http://status.o2.co.uk/

thank u..checked no problems on there...how do i report it?
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Level 1: Joiner
nathanO2
Posts: 2
Registered: ‎09-06-2011

Re: network problems

If you ring customer service, they'll ask you a lot of questions to try and source the problem. So make sure you do the following before ringing:
1. Take the battery out of the phone whilst it's still on and give the sim a quick wipe on both sides
2. Try your sim in another O2 capable handset (if this solves your problem, i'm afraid you'll need to get your phone looked at)
3. Try a different sim in your handset (if this solves the problem, then your sim card is faulty and you'll be needing a replacement)
4. Dial ##002# from your phone, remembering to dial 1750 afterwards to reactivate your voicemail
5. See if anyone else who is on O2 in the same area as you is affected
6. If possible, try your phone in a different postcode area, and see if you still have issues
If you're still having problems, quite a few other O2 users are affected or your service works in another location, be prepared to answer around 15 detailed questions over the phone so the advisor can get it investigated.
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: network problems

[ Edited ]
Report it unless it shows here:
http://status.o2.co.uk/

thank u..checked no problems on there...how do i report it?

Via "Contact us" at the bottom of the O2 home page:
Link: http://service.o2.co.uk/IQ/srvs/cgi-bin ... -ContactO2
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.
jonsie
Posts: 20,132
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: network problems

No problems here in the Manchester area today.
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Level 2: Apprentice
motherduck
Posts: 33
Registered: ‎29-03-2011

Re: network problems

No problems here i also live Manchester area.
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Level 1: Joiner
karenlesley
Posts: 3
Registered: ‎09-06-2011

Re: network problems

Report it unless it shows here:
http://status.o2.co.uk/

No problems here i also live Manchester area.

thank you everyone for your advise...turned it off and on again and it worked! must be my age!
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perksie
Posts: 24,748
Topics: 229
Solutions: 1,536
Registered: ‎29-07-2008

Re: network problems

LOL thanks for letting us know, good luck Karen! :smileyvery-happy:
Please support the Disasters Emergency Committee appeal to send help to the Philippines.
Text DEC to 70000 (free text) to donate £5 or online: http://www.dec.org.uk/appeals

Sky Unlimited Broadband - Legacy O2 Simplicity 20 - O2 Wallet - Nexus 4 Android 4.4.4
Please use plain text.
jonsie
Posts: 20,132
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: network problems

Please use plain text.