network coverage

[Anonymous]

i am a lorry driver and i work all over the uk, i have a samsung s4 mini 4g phone and the data coverage i can get is absouloutely rubbish and i can not even get a signal at times, i therefore feel that i am paying for a service that i am not getting the full benefit from unless i work in a pub or office and connect to the wi-fi, it's a bit hard to park my 44ton 50foot long truck in a place where they offer free wi-fi or on the side of an A road which i often have to do, i want answers as to why my signal is rubbish and i cannot get on the internet in many many places and it's pointless having the contact i pay for, i want to know if i can cancel my contract as they are not providing the service they promise

[MI5]

Complaints process is here http://www.o2.co.uk/how-to-complain
Put it all in writing and see what they say.

[Cleoriff]

@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

[MI5]

I doubt it too but there is only one way for gatesy to find out....

[Anonymous]

To the op, they will not cancel as they are fulfilling the contract, they state that signal is not guaranteed 100% all the time everywhere. If you wish to cancel you will have to pay off the remainder of what you owe =termination fees

[Anonymous]

To the contrary, if you are prepared to stand your ground with complaints you now stand a good chance of o2 agreeing to cancel.

1. Speak to CS (who will say no).
2. Email complaints (50/50 depends who you get).
3. Refer to Higher Level Complaints (usually yes if you put forward a good reasoned argument)

@Anonymous

[Beenherebefore]

---

@Cleoriff wrote:

@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

---

[anticpated]

One must remember to watch Game of Thrones. Winter is coming.

[Anonymous]

---

@Beenherebefore wrote:

---

@Cleoriff wrote:

@MI5Not sure O2 would deem they were responsible for poor network coverage as the OP travels all over the country?...

---

---

big, big brownie points for the pic of the scrummy lad from Sheffield Sean Bean ..... & ..... a big box of Cuban Havana rather large cigars to you for the words @Beenherebefore