Solved: latest update wifi assist

drosky · ‎07-10-2015

i brought my daughter a new iphone 5s in August to replace her old one, i increased her data allowance 6 fold, 500mb to 3gb as she kept going just over her limit, this morning with 1 week left to run on this months allowance, she told me she has used up all her data again, blaming the latest update and wifi assist, how can this be?

viridis · ‎07-10-2015

Because wifi assist was turned on by default, she is correct.
She would be best turning the feature off to save data, as with it on, even if connected to wifi, her phone will still use mobile data to boost the download speed and drain her data allowance.

viridis · ‎07-10-2015

Because wifi assist was turned on by default, she is correct.
She would be best turning the feature off to save data, as with it on, even if connected to wifi, her phone will still use mobile data to boost the download speed and drain her data allowance.

PhoneChanger · ‎07-10-2015

You can turn the feature off in settings -> mobile data then scroll to the end of the list (after all the apps listed) and you will find the setting to disable it.

I have found from experience that it tends to use more if your using Wi-Fi hotspots, rather than home routers.

MI5 · ‎07-10-2015

If she knew about wifi assist why did she not turn it off already?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎07-10-2015

Great step-by-step instructions and clarification guys! thanks for helping the OP so quickly