iPad Air Promotion - Page 5

Anonymous · ‎02-08-2014

Had an email from O2 the other day promoting the iPads on Refresh waiving the £99 upfront cost. So decided to opt in for 2! (One for me, one for the wife so no conflict lol).

Only went for the 16GB iPad Airs with cellular. But thought I'd drop a note to say how pleased I am with them and the service from O2 in obtaining them. Quick, easy and painless.

Yes, I have 4 contracts now. 2 Note 3's and 2 iPads. But definitely worth it and glad I went for iPad with cellular!

I can't understand those who slate Tu Go either. When you use it on a separate device to your phone (like it was designed) it works like a dream!

Anonymous · ‎27-08-2014

Reply from twitter

"Hi, there's an upfront cost for all iPads in store or online. The cost depends on the plan selected: o2lin.kr/1aJw90g"

MI5 · ‎27-08-2014

There is a specific iPad offer that went out by email to some customers, which I suspect is the offer that is not available in store.......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

BozMorris · ‎27-08-2014

I've now been told on 3 separate occasions in the last week that my iPad order is about to be despatched but it still hasn't. Yet again, when I contacted customer services an hour ago, I was told they have no stock. I asked why they still have the offer available for next day delivery on the website and was told they expect stock imminently. I asked when my order would be fulfilled and was told they don't know.

If it wasn't such a good offer then I would have cancelled it straight away.

jonsie · ‎27-08-2014

Yet another! Hope you get it soon as

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-08-2014

Shady practice and most disappointing.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎27-08-2014

Use this to make your thoughts official http://www.o2.co.uk/how-to-complain/complain

It may move things along for you.

BozMorris · ‎28-08-2014

I've spoken to the Complaints Team and, as expected, they can't fulfill an order if no stock is available. The stock will arrive soon, they hope.

At least the Offer on the website has now been changed. It now says 'delivery within 7 days' instead of 'buy now and receive tomorrow'. Hopefully that is an indication that it 'may' arrive in the next week.

I did receive a goodwill credit to my account. Not the reason for the proceeding with the complaint but still a worthwhile gesture.

Anonymous · ‎28-08-2014

Hi

Thanks for the update.

Well it was worth contacting them for clarification and the discount.

MI5 · ‎28-08-2014

and at least others will now see the revised web site info when attempting to order, which is a good thing too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎28-08-2014

Good news....I think..... Oh well, lets hope your wait pays off soon...:smileywink:

Veritas Numquam Perit