Solved: Re: free mins??

Anonymous · ‎21-11-2014

Does anyone can advise??

why the free mins has changed date??

From 30 nov too 23 nov??

im billed on the 23/11.

very confused!!

thanxu

Anonymous · ‎21-11-2014

Hi

Are you on contract?

Have you tried calling CS to discuss why the dates changed?

We are customers here with no access to your account.

Anonymous · ‎21-11-2014

Hi

Are you on contract?

Have you tried calling CS to discuss why the dates changed?

We are customers here with no access to your account.

Anonymous · ‎21-11-2014

THANX

WILL DISCUSS WITH CUSTOMER SERVICES

Anonymous · ‎21-11-2014

Sorry couldn't be more help. Maybe others will have better advice. Hope CS will sort it out for you.

MI5 · ‎21-11-2014

If you top up at different dates each month your anniversary date will change to the day you top up.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎22-11-2014

Some info here :

http://www.o2.co.uk/help/pay-and-go/other-pay-and-go-tariffs-and-bolt-ons

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎22-11-2014

Hi there @Anonymous

Unfortunately your post is not clear if you are pay and go or pay monthly,but because you already got information about pay and go,I'm gonna go with pay monthly, to cover all options.

A change of the billing date that you haven't requested ,by changing your DD date,will more than likely be an upgrade or a tariff transfer that was put trough straight away. Have you done any of those?