contract 20 pound vat £4.20

[Anonymous]

Well if I new I would need paying that much vat on my contract I would not of took it out that's 40 a year more just on vat I didn't sign up to pay 24 pound a month rip off

[Anonymous]

Just saying that I wasn't made aware and feel that maybe next time sales team have a job to do but sale it properly. we all have compliance and guidelines just wasn't followed on the call I did ask was that the total cost including vat that's why I think it's wrong that I wasn't made aware I understand vat

[MI5]

So are you on a business contract or not?

[Anonymous]

When asked is that the final cost maybe mention subject of vat then a customer knows were they stand at the end of the month and arnt grumpy that there bill is slightly higher than expected

[viridis]

Nope, watch this

[MI5]

First bill is always higher. Did you read any t and c's or not?

[viridis]

20% of 20 is 4 so the sum of 4.2 must be off somewhere.
I'm guessing this is your first bill which will in fact be slightly higher for the partial month +your month upfront (as per your agreement innit)
Now as O2 by default will show your normal bill as tariff + vat =£20 but including the partial month will seem like it's £20 + vat, it will all balance out next bill.
It's normal, the quoted price is the final price, unless you are on a business tariff but if so should always add on 20% to a service charge as advised by hm revenue and customs.
So to clarify:
1st bill is higher and the vat bit has confused you.

[perksie]

Vat is quoted in your monthly bill in MyO2.

All customers with personal accounts are quoted inclusive, business customers are quoted without the VAT, this is normal for all companies in the UK.

If you are a business customer you will be able to claim the VAT back so I'm not sure why it worries you.

[viridis]

Now I'm going bed, leave kudos in the normal place.
Goodnight
Much love

[Anonymous]

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@perksie wrote:

Vat is quoted in your monthly bill in MyO2.

All customers with personal accounts are quoted inclusive, business customers are quoted without the VAT, this is normal for all companies in the UK.

If you are a business customer you will be able to claim the VAT back so I'm not sure why it worries you.

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This pretty much normal across the board not just phones - quoted prices for goods and services for personal use usually includes VAT and business doesn't.