contacting o2

[Anonymous]

I have been trying to have a live chat with an O2 agent for 2 months now but they  have been constantly busy over this period. The phone is no better as I am advised there is a 30 minute wait. There must be something seriously wrong for the customer service people to be soo busy that it is impossible to contact them.

[MI5]

Somethings up as we have been getting loads of complaints lately.
Anything we can help with ?

[Cleoriff]

Yes it really does seem to be getting beyond a joke now

[Anonymous]

---

@Cleoriff wrote:

Yes it really does seem to be getting beyond a joke now

---

It's beyond farcical, they need to sort it out 

[Anonymous]

No wonder I'm trying to ditch O2 but it's IMPOSSIBLE to get a PAC from anyone!!!!!!

[Anonymous]

---

@Anonymous wrote:

No wonder I'm trying to ditch O2 but it's IMPOSSIBLE to get a PAC from anyone!!!!!!

---

I think you can get a PAC from live chat if you are on contract but not on payg

[Anonymous]

Was on news and in press last week Capita (O2s support!! or lack of) are laying off around 350 people so that may explain delays

[jonsie]

Yes and closing call centres too.

[Cleoriff]

Does that they will be issuing us forum members with phones to take calls?

Or maybe just directing everyone here..:smileysad:

[MI5]

Social media channels (this included) are the way it's going for many companies these days.
If only we had more powers we could do so much more to help on here