Solved: bill - Page 5

Anonymous · ‎10-09-2014

My phone is cut off ( my fault!) but being house bound and only having my mobile, it is impossible to pay my bill. I've tried everything!!!! Why is it that you can't ring 02 to pay them?? Hoping they will call me!!??

MI5 · ‎10-09-2014

Regardless, the OP is in a rather unusual situation with not having any other means of contact with the outside world at all and no neighbours or visitors to help out.....
I would assume that most people would be able to make contact some other way at least.....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎10-09-2014

@MI5 wrote:
Regardless, the OP is in a rather unusual situation with not having any other means of contact with the outside world at all and no neighbours or visitors to help out.....
I would assume that most people would be able to make contact some other way at least.....?

Well they did post on here so one would imagine a laptop available/ Maybe live chat then....

Veritas Numquam Perit

jonsie · ‎10-09-2014

That would seem the best option but as the OP hasn't updated or come back with any alternatives we are simply not able to offer any more assistance.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-09-2014

@Cleoriff wrote:
Well they did post on here so one would imagine a laptop available/ Maybe live chat then....

Apparently couldn't log onto live chat as it said "number not recognised" which seems strange but maybe a side effect of been cut off....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎10-09-2014

Possibly..but we may never know

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎10-09-2014

No...he hasnt been back at all sadly...:smileysad:

Veritas Numquam Perit

Bambino · ‎10-09-2014

Now this is something that puzzles me, and I would appreciate some enlightenment about this. I understand that they may not be able to log on to Live Chat, but as @Cleoriff has said, the OP's ability to post here would indicate that there's a laptop available. In order to be able to post here, he would have to have internet access, which would need a phone line, wouldn't it? Or even if he's tapped in to someone else's WiFi he could use Skype.

If the OP does come back and goes through the posts, and he can get on Skype he can try to call O2 on 0800 0321402. Calling 0800 numbers on Skype is free.

I DO NOT WORK FOR O2

MI5 · ‎10-09-2014

Good point Bambino....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎10-09-2014

I find it illogical that someone has no means of contact with the outside world...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎11-09-2014

Hi Phil,

Sorry to hear about this! I'm Toby, the community coordinator and I'll do what I can to help. Send me a private message (there is a link in my signature) and we can have a chat about it.

Fancy writing a great device review or O2 forum guide? Send me a message!

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