General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

3 sims moving from another phone provider

HelloI have 3 sims that I want to move over to O21) U switch offer taken, create O2 account, accepted order = sim one complete2) U switch offer taken processed on newly created account, accepted order = sim two complete3) ) U switch offer taken proce...

Voice & Data

[Removed] please can you sort this out, the whole village is having problems with voice and data on O2, Giffgaff, Tesco and Sky, we need help and an engineer to visit to see the problem themselves. We are cut off from the outside world due to signal ...

I’ve just received an order I did not make

I’ve received Confirmation of an order I did not make? Order number: NC[Removed] can you please tell me how this has happened snd. Cancel it please. thsnks terri

Alarming O2 recycling practices (screen burn in)

Having had a new device in the past week, I decided to go with the o2 recycle option as this knocked a great amount off the monthly cost.Fast forward to today, I had an email stating that due to screen burn in, my advised amount of £80 would now be £...

O2 and Facebook OTP

Hi,My name is Terry and I am new to this forum. I have been transferred to O2 from Vodafone recently.A couple of weeks ago Firefox did a browser update and all my links vanished on my menu bar.I set them all back up again with the exception of Facebo...

Sharp practice at O2 shop, Union Square, Aberdeen

I have been an O2 customer for many years with my last phone upgrade in 2008. After this phone started playing up, I upgraded on 29th June to a S23 Ultra using the O2 shop at Union Square, Aberdeen. The process was very smooth (aside from a number re...

What have I done

This is perhaps my worst experience with a telephone network, they have cut my network off to be honest it never really worked properly from day one. How do I get out of this please. What I really want to know is where is Donald duck because the rest...

Escalated Urgent Complaint Regarding Ongoing Disruption of Incoming Calls

Dear o2 Customer Service, I am writing to express my profound disappointment and increasing frustration with the ongoing disruption of my mobile phone line services. Despite repeated attempts to resolve the issue, I have encountered a complete lack o...

Call from 02

I got a call from 02 they said they are giving me 40% my 2 phones ,she told me the 2 numbers and also my bank details and wanted me to give details of my card as I had to pay 1p and the details would be on my doorstep tomorrow.sgecwas asking for code...

O2 customer Service hanging up on you because its close to there clocking off time

I had my phone stolen in a mugging on Friday, because I wasn't able to call O2 to let you know my phone was stolen, as you dont allow people to let you know that via online methods these sort of things, I then had fraud on my accounts because the mug...