Discussions & Feedback
Come here to have general discussions or leave feedback on your experience with O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 28889 Views
  • 146 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29248 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
  • 48227 Views
  • 117 replies
  • 0 kudos

Repeated Calls and Voicemail from Wrong Numbers

Hi, I was wondering if someone could please help me with a problem my elderly Mum keeps having with her phone? For months now, she's been getting calls and voicemail on her phone from people she doesn't know. They seem to be genuine calls but just no...

O2 Data Network Unavailable For Hours At A Time At Many Popular Summer Leisure Destinations

I am now at the end of an 18 month O2 contract period on a 100Gb SIM only contract (my handsets is a One Plus Nord N10 5G unit that I bought from Amazon Warehouse for £160 in May 2021) and have been pursuing this issue of O2 data services both being ...

Capvermell by Level 2: Apprentice
  • 7181 Views
  • 19 replies
  • 0 kudos

Galaxy Buds 2 Pro.

O2 biggest load of crap ever. After numerous PHONE Calls and CHATs. Promises, and one Phone call that they said they had ordered my FREE Samsung Galaxy Bud2 Pro`s and I would receive an E mail within 24 hrs. Which I1m STILL waiting for after 48hrs. [...

Rob4T by Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

no connection at my new address

Hello everybody, I’ve recently moved houses and taken a contract from O2 after checking from their website that in my new address they provide good 4G coverage both indoors and outdoors and good 5G outdoors. When applying for the contract I asked mul...

TonyC11 by Level 1: Joiner
  • 561 Views
  • 2 replies
  • 0 kudos

About a bill I owe

Hello everyone I owe 151 and I was late 2 pay it because I have no income right now and I wait for adp decision and pray that I'll get approved because I can't work because of 8 serious health issues I have like type 1 diabetes on insulin and I was w...

Logan81 by Level 1: Joiner
  • 499 Views
  • 5 replies
  • 0 kudos

Scam charges

Dear o2, I am regularly being scammed into paying 60p a time for calls I’m not making. This occurs because a notification appears on my screen to say I’ve missed a call. (An 08. … number) I click on it and it automatically calls it without giving me ...

Dc5 by Level 1: Joiner
  • 312 Views
  • 2 replies
  • 0 kudos

Why is getting a refund from o2 so f**king painful??? Part: Lord Alone Knows

Ordered a laptop, specs weren't as advertised, returned it literally the next day. Return email sent, with corrupted PDFs attached - meant spending another 30 minutes or so with customer services trying to sort it out.Royal Mail tracking shows packag...