Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...
I've been charged for sending a premium rate text to 60064. I did not send any text to this number, accidentally or otherwise. I've looked up the owner of this service using O2's website and received the following information. News/info, owner: Infob...
Hi. I think I may have just been a victim of a scam call impersonating 02 and offering a discount. How can I check if my account is safe
I am a microsecond away from ditching O2 ..... helplines are absolutely useless, unable to book a call because software won't allow entry of date / time, O2 shop staff unable to answer question, unable even to make a complaint. I have never come acro...
Lat Saturday (19/8 ), my wife and I decided to upgrade our phones. We have been with O2 for many years with no issues. This has all changed. We paid an extra £6.99 for Sunday delivery and about midday on the Sunday, I checked the orders status. It wa...
Curious question: For those in the know... when power is restored after a cut (we've had loads recently) - nearby mast loses power too - which I undestand that they often don't have backup power - but when power returns the mast never recovers - seem...
O2, I was victim of fraud today, and they were able to change my username / email address. When someone updates their username or email address, could you ask them to provide their current password? And also what about offering a two factor authentic...
Any one really competent at O2, since these clowns took over from Virgin?
Paid off my current device plan so I could upgrade! Ordered a new phone on the 23rd expecting next day delivery. Spoke to customer services and said I'd passed the credit check but there's in delay in my order, so my question is how long do the delay...
i placed an order earlier today and got standard delivery to be delivered on tuesday, i was just told i need it for sunday so is there any way of changing it to next day delivery
Hiya, I am about to upgrade in 6 weeks time and was wondering if as with some other companies, you are required to be paying by DD to be considered for an upgrade?I am currently paying by card each month, would it be possible to upgrade? Cheers guys
