General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Xbox series x pay monthly deals have disappeared

For months now the xbox series x has been available on a pay monthly contract. An upfront cost of between £50 & £120 and then around £10 a month.So I finally decided to take the plunge last Thursday and all the deals have been removed leaving only a ...

Former residents mail

I have been receiving a former residents O2 mail for the last 3 years. This is fortnightly for the last 3 years despite me marking every letter as return to send does not live here and sending back to o2 for all this time. Pease contact me so that th...

competition number

i try to send a text to 63103, its a competition run by my local radio station, it used to send ok, but just recently it gets returned saying not delivered, is there anything i can check to try and find out why it wont go, it does cost£2 plus normal ...

More fraud news

I was tricked in giving the passcode to the fraudster, but I immediately called back and asked to cancel their order. I was told twice it was cancelled, but the next day I received a text saying the iPad is arriving. I phoned again and cancelled deli...

02 phone scam . i need answers

hi . i got scammed into ordering a new phone . told me it was going to be s23 ultra . sounded wrong for the price £30 . so i questioned it . they had details like my bank account number sort code date of birth address everything . so they seemed legi...

App issues logging in

Hope someone can help me ! for the last month I am unable to log into my groceries app despite calling them up they say they is no issue at there end with my account . when I log into sainsburys from my iPhone it says the account is blocked I even tr...

Samsung watch 6 clasic

What is it with o2 can't sort out customers problems and muck up people's accounts final spoken to a manger now told t they run out of time to deal with the complaint has to go to tier 2 management waited 5 days. Still no reply. Well done o2 if u don...

iPhone 15 Pro Max.

Hi. I ordered the iPhone 15 Pro Max on launch day, assuming it would be dispatched on the 22nd. It’s still out of stock does anyone know when I will roughly receive this? I have had no communication from O2.

Ported o2 pay as you go to wrong contract number

I stupidly have 3 contracts with o2. I asked that my o2 payg number be ported to one of them. Something told me to check my o2 account online straight away....and the payg number has been ported to the wrong number, my main number, the number EVERYON...

Worst Shopping Experience Ever at O2 Uxbridge today!!!

I had the most distressing time at the O2 store in The Chimes, Uxbridge. I went to upgrade iPhone 14 Pro in store for a new Samsung Flip.The store staff took my phone to transfer the data to my new phone. After leaving it there care they informed me ...