General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Information for Samsung Galaxy S20 and Note 20 users

No rush to replace these handsets as yet, but it probably does need thinking about in due course :- Sorry, but it may be time to give up your Samsung Galaxy Note 20 and Galaxy S20 | TechRadarhttps://www.techradar.com/phones/samsung-galaxy-phones/sams...

How many days wasted hours and O2 representative does it take to sort an issue?

I’ve spent a week and a ridiculous amount of stupid amount of hours trying to get through to O2 to sort my data out, it should be common sense what needs to be done but as you know common sense is no longer common, when you get through and speak to s...

Account Update Messed Up

My wife and I are furious. O2 have changed their records and badly messed up. My wife had 2 telephones under her O2 account say 1 and 2. She uses 1 and I use 2. We use a common email address and when going into her account you could see 2 phone numbe...

ITV Studio Sessions, brought to you by Priority from O2

This might be relevant to some O2 Priority users :- ITV Studio Sessions, brought to you by Priority from O2 and hosted by award winning broadcaster Clara Amfo - Virgin Media O2https://news.virginmediao2.co.uk/itv-studio-sessions-brought-to-you-by-pri...

Roaming in Lanzarote

I understand roaming in EU is still allowed subject to data usage of 25Gb maximum. In Lanzarote, what will be the cost of phone calls to and from UK?

Using iphone in US

My daughter is working in the US for 3 months this summer. Any advice on the most cost effective tariffs or charges to be aware of? Thanks

Newly-released Samsung Galaxy A55

Quite a few websites are now carrying articles about or reviews of the new mid-range Samsung Galaxy A55, including :- Samsung Galaxy A55 review: A long-awaited return to form! - SamMobilehttps://www.sammobile.com/samsung/galaxy-a55/review/ Samsung Ga...

DO NOT SWITCH UP

I am posting on here because I feel I need to reach out to others.I am shocked at the level of poor systems that O2 have facilitated for customers who need to complain and your policy surrounding Switch Up. I decided to Switch Up my account because t...

Fraud case - nearly 3 months in!

Someone ordered a phone on my O2 account in early January and I reported it straight away. They ordered a top of the range phone to go to their home (I assume) 100 miles from my address with a very high monthly payment (very different to my current m...

o2 shop won’t let me checkout!

I’m trying to buy a 120gb preloaded data sim that lasts for 12 months from O2 shop. It won’t let me make the one off payment of £50 because it says my email address is already registered with O2, so can’t pay because my PayPal and my Apple pay is reg...