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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 29242 Views
  • 45 replies
  • 6 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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  • 117 replies
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Samsung watch 6 clasic

What is it with o2 can't sort out customers problems and muck up people's accounts final spoken to a manger now told t they run out of time to deal with the complaint has to go to tier 2 management waited 5 days. Still no reply. Well done o2 if u don...

Johnathon by Level 1: Joiner
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iPhone 15 Pro Max.

Hi. I ordered the iPhone 15 Pro Max on launch day, assuming it would be dispatched on the 22nd. It’s still out of stock does anyone know when I will roughly receive this? I have had no communication from O2.

GillM80 by Level 1: Joiner
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Manager Callback??

Hello, I pre-ordered and upgraded my two devices for the iPhone 15 pro Max on the 15/09 when they were released for pre order. After placing the order, I noticed the delivery address on my order was wrong (the billing address was correct) I did live ...

Jlycett95 by Level 1: Joiner
  • 659 Views
  • 4 replies
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Just curious

I've pre-ordered my iPhone 15 Pro Max handset on the second day that pre-orders were taken. I am planning changing my phone via O2 Switch Up but have been told that I will not receive my handset until 15th November (which isn't too much of an issue)....

A Sensitive Issue with my OPPO X5

The following is quite difficult to say: Whilst in the town's O2 shop recently ... & ... receiving excellent service, as usual ..... it was found, what I can only say as, beyond 'Page 3' pictures on my phone ... = ... I was visibly and voluably shock...

wifi firmware

I'm on sim only and my phone is dying. Local network reception is very poor (O2 is the best of a bad lot) I really want Wifi calling in the house. what budget android phones have compatible firmware to allow wifi calls

Techidiot by Level 1: Joiner
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Back From Holiday & A Question

Hey everyone, hope you've had a good weekend and are all ready for week ahead. Apologies for the hiatus, but I've been busy learning a new job role at work, plus I've just had an interesting two week break helping out on an archaeological dig (1st we...

Anno78 by Level 3: Thinker
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PAYG Data Bolt On - Any Larger then 12GB OR UNLIMITED?

O2 The Pay&Go PAYG Data Bolt on are so old and outdated please launch new ones with more data example 20GB £10 or 30GB £20 or even better a UNLIMITED data 5G for £25/30 month - a lot of customers like me want to keep Classic PAYG plan but need data a...