General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

VIrgin Billing Problems

Although this article mentions Virgin Media Direcrt Debits, I wonder if it was wider than that judging by the Payment problem posts we have had on here recentlyhttps://www.ispreview.co.uk/index.php/2023/10/direct-debit-billing-errors-strike-uk-custom...

O2 priority tickets for a wheelchair user?

There is a presale via O2 Priority on 1St November for Nile Rogers at Delamere. What do you recommend for me to do for booking a wheelchair accessible ticket and a Carter ticket ? Thanks in advance

Trapped at O2

I have been trying to take my number to another provider for over a month however the PAC code provided has not worked. O2s customer service is practically nonexistent, I am overseas and time difference makes getting in contact difficult, and to top ...

pixel watch 2 promo

is anyone having issues claiming the pixel watch 2? The calim site doesn't appear to be working

Free gift

How do I get my code it has been 32 day and still no sms

How to claim my free gift

I brought the s23 ultra 32 days ago and still not received a sms what's going on

Claim of Pixel Watch

I purchased a google pixel 8 pro from O2 & at the point of purchasing they confirmed that I can claim the watch from their site & when I tried to claim it after 14 days, O2 chat department told me that I cant claim it from their site (link is also no...

O2 Fraud team apparently doing nothing

So in May I was the victim of fraud with a scammer managing to take out a total of three contracts across two new numbers and one handset all in my name. The first I knew about this was receiving direct debit confirmations from O2; first of all I’m s...

CVV entry field not working on Google Chrome MacOS

For the past couple months when I click the CVV box to enter the code and complete my payment the whole browser directs to an error page. Must be a bug because it works just fine in Safari and can make my payment, but is mildly annoying and thought I...

Cancelling Disney+ as an Extra

Can anyone advise whether it's correct that if you add Disney+ as an Extra without the £2 airtime discount the 6 month minimum term doesn't apply? Background:I've had Disney+ for a while & get the £2 airtime discount too. From Nov I get a deal with m...