General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Claiming Free Galaxy Buds2 Pro Graphite for £1

Hi Hoping someone can help.I received my code from o2 yesterday to claim my free Free Galaxy Buds2 Pro Graphite for £1.Every time (probably over 20 times in last 24hrs) I enter my code I receive the following message "Ooops, somethings gone wrong.VMS...

"My O2" website acting up -"Are you sure you want to remove this device" (

This is a total balls up on O2's part and seems to be linked to their new 360 account setup. They don't know how to fix it. I would follow the advice given to me by the O2 employee in Leeds which is :LEAVE O2 and go with another provider. Really, tha...

Samsung Earbuds Code

Hi All I was sent a code to redeem for £1 Samsung earbuds, i have got the code to work but it is only takin the cost down to £41, has anybody else had this issue?Thanks

Refurbished mobile 'phones

With many individuals and businesses upgrading their handsets on a regular basis, there is a steady stream of 'phones being traded in and finding their way onto the secondhand market. There are bargains available but care needs to be taken to procure...

iPhone 15 pro max screen cracked!

My four week old phone has a hairline crack from top down about four inches across to the right side. What did I do to it? Nothing. Absolutely nothing. it cracked from either being in my coat pocket or handbag. Apple care are sending package for me t...

New order

New order made today

O2 app

O2 really needs to sort out network coverage and data services and the app is horrendous, doesn't let you top up

ON HOLD for 95 minutes

as the title says, ive just been hold for over an hour and a half. I didn't want to give up but I actually couldn't listen to your terrible choice of music any more. each song 7 times each is quite enough thanks.I originally planned to arrange an upg...

O2 shop on Oxford Street told me today my data only sim in does not allow any roaming at all.

Had troubles for a year and all account settings have roaming on but I was "unable to connect" to Orange 4G mast 300m away in France all summer and now O2 tell me that unless I pay off the contract and then change to a voice etc sim I should get a fo...

Samsung Galaxy S23 Plus 512GB - Buds for £1 HELP

Hey so I purchased by phone yesterday and received it today. The only reason I went for the phone was because of the nice offer of the £ buds but it's not in my contract and the offer is gone from the website. When i spoke to someone they said I need...